Answering Phones (retiring course 5/31/23)

Laura Nelson · September 12, 2021

**this course has been merged into other courses and as of 5/31/23 this course will no longer be available as it is here. If you are wanting to complete – make sure to finish by 5/31/23

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surayah May 16, 2023

Thank you , much appreciated 🙂

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Course Information

Difficulty: Beginner

Tracks: Front Office: Receptionist

Categories: Front Office

Tags: phone training

- New Patients
  - How to Rock the New Patient Phone Call Webinar (58:20)
  - New Patient Interview (6:18)
  - Answering New Patient Calls (8:16)
  - Get New Patients Scheduled in 48 hours (4:44)
  - Helping Patient From First Call to Treatment Presentation (7:29)
  - Entering New Patient Information (8:36)
  - New Patient Information: How to be Efficient (7:12)
- The Phones
  - 5 Best Kept Secrets to Every Phone Call (57:21) Webinar
  - Purpose of the Receptionist (7:42)
  - Phone Training (12:57)
  - How to Take a Good Message (7:26)
  - Excellent Telephone Skills (7:45)
  - Lunches and Phone Coverage (5:01)
  - How to Handle Phones in Front of Patients (5:49)
  - Dental Emergencies (5:16)
  - Patients Asking for Records (7:54)
  - Answering Dental PPO Questions (6:27)
- Cancellations
  - How to Handle Cancellations (10:21)
  - Cancellation Phone Calls (5:27)
  - Dealing with Cancellations (8:38)
  - 10 Ways to Decrease Last Minute Cancellations and No Shows Webinar (59:52)
  - Second Opinion and Shoppers (5:29)