Foundation Back Office Track (retiring course 5/31/23)

Laura Nelson · September 9, 2021

**this course has been merged into other courses and as of 5/31/23 this course will no longer be available as it is here. If you are wanting to complete – make sure to finish by 5/31/23This section is dedicated to improve the day to day operations and flow in the clinical area of the practice. This section should be watched by all clinicians and though maybe certain positions are referred to in the videos, this content pertains to all clinical team members

Course Instructor


    1. We took a look at your account and we see a certificate was awarded on May 25. Can you confirm if you see it under Courses>MY Certificates.

Course Information


    • Patient Details & Information
      • New Patient First Appointment (8:49)
      • Medical History (10:32)
      • Active Patient or Not (15:14)
    • Chairside Communication
      • Getting Patient from Waiting Area (7:28) 
      • One Hour Webinar for New Assistants (1:13:21) Webinar
      • Exam Protocol (10:23)
      • Explaining Perio (13:31)  
      • Exam Sequence (7:03)
      • Post Op Calls (3:17)
      • Diagnostic and Preventative (6:04)
      • Restorative (7:01)
      • Missing Teeth (5:01)
      • Periodontal Overview (8:31)
      • Perio-Gum Disease (4:27)
    • Patients First
      • Never Leave a Patient Alone and What to Do (8:53)
      • Building Rapport with Patients (7:58)
      • Making Patients Comfortable All The Time (10:31)
      • Handling Different Types of Patients (9:48)