Team Communication & Customer Service (Retiring course 5/31/23)

Laura Nelson · September 10, 2021

**this course has been merged into other courses and as of 5/31/23 this course will no longer be available as it is here. If you are wanting to complete – make sure to finish by 5/31/23

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- Speaking to Patients
  - How to Communicate with Dental Patients (59:03) Webinar
  - Conversations with Patients (7:04)
  - Exceptional Service and Etiquette (6:21)
  - Handling Walk-in Patients (4:04)
  - Making a Good First Impression on Your Patients (5:16)
  - Waiting (6:04)
  - Hand Offs and Huddles (26:34)
  - New Patient Visit (3:34)
- Let’s Talk Money
  - Asking the Patient to Pay (5:11)
  - Handling and Discussing Account Balances (6:30)
  - Explaining a Balance to a Patient (10:04)
  - Handling Patient Balances Effectively (7:20)
  - Efficiently Handling the Check Out Process (3:59)
- Discussing Insurance
  - Introduction to HIPAA in the Dental Practice (6:14)
  - How to Handle the “Insurance Focused” Patient (7:19)
  - I am Only Doing What the Insurance Covers (7:44)
  - Dealing with a Patient Who Wants to do “Partial Treatment” (6:29)
  - Can’t it Wait? (5:49)
  - How to Explain Insurance and Unexpected Balances to Patients Webinar (1:04:08)
- Uncomfortable Conversations
  - Handling Walk-in Salespeople (7:15)
  - How to Handle Disgruntled Patients (7:14)
  - Scared or Angry Patients (15:26)
  - Handling Patient Complaints (10:47)
  - Patient Refusing X-Rays (11:26)
  - Patients Asking for Records (7:54)

Team Communication & Customer Service (Retiring course 5/31/23)

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Course Information