Doctor Customer Service Foundations (retiring course 5/31/23)

Laura Nelson · April 20, 2023

**this course has been merged into Dentist and Office Manager Skills course and as of 5/31/23 this course will no longer be available as it is here. If you are wanting to complete – make sure to finish by 5/31/23

Our doctor training course covers everything from the philosophy of different clinicians, to ways to build rapport with your patients, and whether consults should be done the same day or brought back.

This course track is worth 1.5 continuing education credits (CE) for licensed dental professionals. Preview the course outline below.

Course Information

Difficulty: Intermediate

Tracks: Back Office: Doctor

Categories: Back Office

Tags: case acceptance, Communication, consults, exam, handling patients, medical history

- Philosophy of Different Clinicians
  - Philosophy of Different Clinicians (13:32)
- Handling Different Types of Patients
  - Handling Different Types of Patients (9:48)
- Building Rapport with Patients
  - Building Rapport with Patients (7:58)
- Medical History
  - Medical History (10:32)
- Exam Protocol
  - Exam Protocol (10:23)
- Consults Same Day or Bring Back
  - Consults Same Day or Bring Back (6:29)
- Active Patient or Not
  - Active Patient or Not (15:14)
- Implementing Training
  - Implementing Training (9:05)
- Doctor: High-Level Leadership Communications
  - High-Level Leadership Communications (54:42)
- Case Acceptance Webinar
  - Case Acceptance Webinar (1:00:51)
- How Many Felonies Did You Commit Today Webinar
  - How Many Felonies Did You Commit Today? (1:13:31) Webinar
- Doctor Training Evaluation Survey
  - Survey: Doctor Customer Service Foundations Evaluation Form