Course Information
Difficulty: Beginner
Categories: Scheduling
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How to Get Patients to Schedule
- Importance of Hand Offs to Scheduler to Get Patient to Schedule (7:00)
- Getting Patient to Schedule Next Appointment (3:10)
- Getting Patients to Schedule Six Months (5:16)
- Importance of Pre-Booking Appointments (7:06)
- How to Offer an Appointment (6:52)
- Handling Scheduling Issues (7:16)
- Doctor Schedule vs. Hygiene Schedule (7:12)
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Understanding Scheduling
- Dental Office Scheduling (6:04)
- Know Your Scheduling Policy (6:41)
- What is Block Scheduling? (11:46)
- Putting Blocks into the Schedule (6:29)
- Effective Scheduling for Doctor & Hygienist (7:50)
- Monthly Goal and Scheduling (5:37)
- Using Quickfill Effectively (9:47)
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How to Handle Cancellations
- How to Handle Cancellations (10:21)
- Cancellation Phone Calls (5:27)
- Using Confirmation Calls to Fill Schedule (5:09)
- Steps to Fill Last Minute Cancellations (8:28)
- Last Minute Hygiene Cancellations & No Shows (7:22)
- Dealing with Cancellations (8:38)
- Asking for Referrals (7:00)
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Confirming Appointments
- Confirmation Calls (5:25)
- Confirmation Calls with Patient Response (5:01)
- Next Day Review (4:13)
- Next Day Reviewer (7:16)
- Shake the Flakes (7:13)
- Confirming Suggestions & Resources (9:17)
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Productive Scheduling for the Doctor
- Basics of How to Build a Productive Schedule (7:09)
- Block Scheduling for a Productive Doctor (7:53)
- Time Study for Doctor Schedule (8:52)
- Filling Openings in the Schedule (7:13)
- Scheduling Outstanding Treatment (8:38)
- Red Flags in the Doctor’s Schedule (6:20)
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Building an Efficient Schedule
- Hygiene Scheduling (8:11)
- Overdue Recare Calls (4:13)
- Duties of a Hygiene Coordinator (7:09)
- Confirming Hygiene Appointments (8:55)
- Periodontal Overview (8:31)
- Tips to Keep Hygiene Schedule Full (8:13)
- Dental Office Scheduling (6:04)
- Monthly Goal and Scheduling (5:37)
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