[Missy Pollard]

Thank you for your question. If a patient calls with an emergency, we always explain that we will do what we can to get them out of pain. We also let them know that we are fitting them in and a second appointment may be needed to complete any treatment. This allows you to determine if this is a “true emergency” and it also allows you to manage the patient’s expectation of their visit. I would highly recommend letting them know what to expect during the appointment – PA, limited exam – and the cost. You may ask them if they have insurance and explain that you will do your best to verify their benefits prior to their visit, but they will be responsible for the cost of the visit. Again, this lets you know if this is a true emergency. Letting patients know in advance what they can expect as far as treatment anf financial obligations is important so there are no suprises.

When the patient arrives, explain to them again what the appointment will entail. If you were not able to get the insurance information verified, collect the amount that will be due prior to taking them to the operatory. If further treatment is needed, you can present a treatment plan and discuss finances before moving forward.

I hope this helps!

Missy