[Laura Nelson]

Thanks for the question.

When speaking to patients about dental insurance, it’s important to establish a positive and welcoming tone from the beginning of the conversation. You can start the call by acknowledging their interest in dental care and expressing your enthusiasm to assist them. Building rapport and understanding their needs should be your initial focus, allowing you to gather more information about why they are calling.

Once you have established a connection, you can then address their questions about insurance. By approaching it this way, you create an opportunity to explain how insurance works for your practice in a clear and concise manner. This approach ensures that the patient feels valued and understood, while also providing them with the necessary information about insurance coverage. Remember, the goal is to balance the importance of addressing insurance inquiries while also building a strong rapport with the patient.