Hygienists
Group for the awesome hygienists to collaborate and connect
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problem taking course
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problem taking course
I began in hygiene watching the videos of the first section and passing the tests. After a week, it no longer lets me see the videos, it says im not enrolled in the course. All my progress doensnt show up either. Any advice
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9 Replies
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Hello Arturo, I have updated some settings. Can you log out and back in and then try to access your courses again please? Also for faster technical support please use the Chat feature found in the bottom right hand corner for faster support.
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I logged in and out, still not available, also, there isnt a bottom right chat icon at all.
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It still says, you must enroll in this course to access course content.
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Ok. Thank you. I have a trouble ticket submitted and will email you outside of this message when resolved. Please check your regular emails for my reply soon. Thank you for your patience and responses!!
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Here is an example of the Chat avatar
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My apologies. I sent the screenshot when I was still logged into your account. That was actually from me.😂
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NP, thank you, it seems you resolved the issue. My progress is showing now. Also it appears i can continue watching videos now too. THank You
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Yay! Thank you for your patience while we worked to resolve the issue. For faster resolution in the future please use the Chat feature or email us at [email protected].
Have a great day!!
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I emailed you as well but can you try again and reply as to whether you can access the platform functionality now?
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