Reply To: Insurance Verbage for Out of NETWORK

  • Missy Pollard

    May 6, 2024 at 8:51 am

    Great question! The RECEPETIONIST AND PHONE SKILLS COURSE has a lesson called “Answering Dental PPO Questions” – That discusses how to handle questions from patients. My best advice is to have a consistent message when handling insurance conversations – “We do everything we can to maximize your benefits. We are considered out of network with your insurance which means we can absolutely treat you in our office; the difference will be that you will pay when you are here, we will submit the insurance claim for you and the insurance company will reimburse you directly.” There are a lot of different ways to get this message across; As long as the entire team is consistent and confident in the delivery it should be a fairly simple conversation. If you have nay other questions or want to discuss this further feel free to email me at [email protected]! Have a great day!