Insurance Coordinators
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EOB question – Sent by a Front Office Rocks member…….
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EOB question – Sent by a Front Office Rocks member…….
I have a question about keeping patients’ EOBs. If we are receiving EFT’s and the EOBs are available on the insurance’s website, do we still need to have a copy of the EOB in the patient’s chart? We were thinking of only having a copy of the EOB in the chart if there is duplicate insurance or if the patient has a balance. We live in Massachusetts. Thank you for any information you can provide on this!
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1 Reply
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From Colleen Huff:
“….You do need to keep a copy of the EOB as it is part of the patient’s chart. Now if you are getting an ERA downloaded into your account then you do not need the EOB also as they are the same.”
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