Office Managers & Business Administrators
Managers and leaders for the day to day operations of the dental office
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Referral
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Referral
Just a general question – when your office refers a patient to an Oral Surgeon, Endodontist, etc., does your office make the appt for them? Or does your office expect the patient to call and set up the appt. themself?
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2 Replies
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We inform our specialist we are referring to if they need to contact the patient or if the patient will contact them. Every specialist’s office accepts referrals differently for us.
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We send the referral and x-rays to the specialists, and our specialists call the patients to set up the appointment. We always tell our patients if they haven’t heard from them in 3 days to call and make sure to get on their schedule. We make sure to give them their business card with name, number and address before they leave our office.
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