Welcome to our course on becoming an exceptional customer service-focused dental assistant! In any dental office, the dental assistant is truly a NINJA (“No, I Am Not Just An Assistant”), playing a vital role in delivering outstanding patient experiences, ensuring smooth day-to-day operations, and providing invaluable support to the dentist. This course is designed to equip you with the skills and knowledge necessary to excel in your role, providing exceptional customer service and becoming a well-rounded dental assistant.
Our dental assistant training course covers everything from leadership skills, to how to play a larger part in your practice, and what types of behavior are appropriate and not appropriate in the back office.
As a dental assistant, you have a direct impact on shaping the patient experience. Your interactions, attentiveness, and care contribute to patients feeling comfortable, heard, and well-cared for throughout their dental visits. This course will place a strong emphasis on customer service, guiding you to develop effective communication skills, empathy, and professionalism to deliver exceptional patient care.
Furthermore, this course recognizes the importance of cross-training and expanding your knowledge base. By gaining a comprehensive understanding of various dental office roles and procedures, you will be able to provide support to the front office team and contribute to the smooth flow of operations. This comprehensive approach aims to develop you into a versatile and valuable asset to the dental practice.
This course track is worth 4 continuing education credits (CE) for licensed dental professionals. Preview the course outline below.