Dental Hygienist Skill Building

Laura Nelson · October 5, 2021

Welcome to our comprehensive course on customer service-focused training for dental hygienists! As dental hygienists, your role extends far beyond “just cleaning teeth.” You have the power to make a lasting impact on the minds of patients through exceptional patient care, effective communication, and efficient systems. This course is designed to elevate your skills in these areas, enabling you to provide a superior experience for both patients and yourself.

In this course, we will cover a wide range of topics tailored specifically to dental hygienists. We will start by exploring what dentists look for in an RDH (Registered Dental Hygienist) and how you can meet and exceed those expectations. From there, we will delve into practical techniques for effectively engaging with patients from the moment they enter the waiting area to ensure a smooth and positive experience throughout their visit.

One of the key areas of focus will be on handling situations where patients refuse x-rays. We will provide you with strategies and communication techniques to address patient concerns, educate them on the importance of x-rays, and guide them towards making informed decisions about their oral health.

Throughout the course, we will provide you with comprehensive verbal and communication training, equipping you with the tools to effectively connect with patients, build trust, and enhance their overall experience. Additionally, we will delve into efficient systems and workflow management, enabling you to optimize your time and deliver quality care to a larger number of patients.

Course Information

Estimated Time: 3H:44M – 4CE

Difficulty: Beginner

Course Instructor

Hygiene Mindset

Working with Doctor

Patient Communication

Course Information

Estimated Time: 3H:44M - 4CE

Difficulty: Beginner

    • Hygiene Mindset
      •  What a Doctor Looks for in an RDH (10:14)
      • Your Mindset (9:57)
      • The Why (8:10)
      • Charisma (8:50)
      • Conflict Resolution Conversations (8:15)
      • Calibrating Your Team (8:08)
    • Working with Doctor
      • Doctor Exams (10:33)
      • Exam Sequence (7:03)
    • Patient Communication
      • The Mindset of a Patient (8:34)
      • How to Have a Happy First Visit (8:38)
      • Patient Experience (9:16)
      • Discussing Treatment in the Operatory (11:36)
      • Small Talk (9:56) 
      • Raving Introductions (8:43)
      • Scheduling Hygiene Re-Care Appointments (9:26)
      • Reason to Return – Scheduling Re-Care (9:28) 
      • Not So Typical Oral Hygiene Instruction OHI (7:41)
      • Fluoride Case Acceptance (13:38)
      • Building Rapport (12:02)
      • The First Perio Appointment (8:02)
      • Navigating the Objections (6:22)
      • Verbiage for Conversions (8:23)
      • Patient Refusing X-Rays (11:26) 
      • Explaining Perio (13:31)