Insurance Mastery – Front Office Rocks

*Course available for individual purchase only. Not included in membership.

Course Overview: We are pleased to welcome Colleen Huff, the Dental Insurance Coach, in our Insurance Mastery program. We start with why we need to know about dental insurance. In this day and age, insurance has become more complicated and more in-depth than ever before. For an office to know what their patient’s insurance is going to pay and how they can help utilize it, is irreplaceable for that patient. As each lesson progresses we’ll cover terminology, filing claims, recording payments, and explaining coverage and balances to patients.

Expectations: Each chapter of Insurance Mastery includes a downloadable handout to accompany the course content.

Course Information

Estimated Time: 5H:25M – 5CE

Categories: Front Office, Insurance & Finances

Tags: dental insurance, Insurance

Course Information

Estimated Time: 5H:25M - 5CE

Categories: Front Office, Insurance & Finances

Tags: dental insurance, Insurance

Course Instructor

Colleen- Dental Insurance Coach Huff Author

Customer Service and Technology

Customer Service (10:03)

Customer Service (10:03) Quiz

Terminology Part 1 (17:10)

Terminology Part 1 Quiz

Terminology Part 2 (16:21)

Terminology Part 2 Quiz

Calling the Insurance Companies (14:05)

Calling the Insurance Companies Quiz

Getting the Rest of the Breakdown (14:14)

Getting the Rest of the Breakdown Quiz

Technology is Our Friend (11:50)

Technology is Our Friend Quiz

EOBs and Payments

Terminology on EOB (10:42)

Terminology on EOB Quiz

Clean Claims (12:42)

Clean Claims Quiz

Before You Begin to Enter EOBs (7:48)

Before You Begin to Enter EOBs Quiz

Let’s Enter a Claim (13:59)

Let’s Enter a Claim Quiz

Coordination of Benefits (20:56)

Coordination of Benefits Quiz

Bulk Payments(9:04)

Bulk Payments Quiz

EFT and ERA (15:22)

EFT and ERA Quiz

Participation in the Works (12:57)

Participation in the Works Quiz

Denials and How to Avoid Them (20:40)

Denials and How to Avoid Them Quiz

Financial Conversations (16:40)

Financial Conversations Quiz

Downgrades and Follow Ups

Downgrades (13:43)

Downgrades Quiz

Follow Up (18:08)

Follow Up Quiz

Conversations About Balances (32:57)

Conversations About Balances Quiz

Clinical Dental Codes (40:00)

Clinical Dental Codes Quiz

- Customer Service and Technology
  - Customer Service (10:03)
  - Terminology Part 1 (17:10)
  - Terminology Part 2 (16:21)
  - Calling the Insurance Companies (14:05)
  - Getting the Rest of the Breakdown (14:14)
  - Technology is Our Friend (11:50)
- EOBs and Payments
  - Terminology on EOB (10:42)
  - Clean Claims (12:42)
  - Before You Begin to Enter EOBs (7:48)
  - Let’s Enter a Claim (13:59)
  - Coordination of Benefits (20:56)
  - Bulk Payments(9:04)
  - EFT and ERA (15:22)
  - Participation in the Works (12:57)
  - Denials and How to Avoid Them (20:40)
  - Financial Conversations (16:40)
- Downgrades and Follow Ups
  - Downgrades (13:43)
  - Follow Up (18:08)
  - Conversations About Balances (32:57)
  - Clinical Dental Codes (40:00)