*Course available for individual purchase only. Not included in membership.

Course Overview: We are pleased to welcome Colleen Huff, the Dental Insurance Coach, in our Insurance Mastery program. We start with why we need to know about dental insurance. In this day and age, insurance has become more complicated and more in-depth than ever before. For an office to know what their patient’s insurance is going to pay and how they can help utilize it, is irreplaceable for that patient. As each lesson progresses we’ll cover terminology, filing claims, recording payments, and explaining coverage and balances to patients. 

Expectations: Each chapter of Insurance Mastery includes a downloadable handout to accompany the course content.

Course Information

Course Instructor

1 Year Access

Enroll in Insurance Mastery Now, no subscription needed. With your purchase, you’ll be able to access all course materials for 1 year. 

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Course Information

    • Customer Service and Technology
      • Customer Service (10:03)
      • Terminology Part 1 (17:10) 
      • Terminology Part 2 (16:21)
      • Calling the Insurance Companies (14:05)
      • Getting the Rest of the Breakdown (14:14)
      • Technology is Our Friend (11:50)
    • EOBs and Payments 
      • Terminology on EOB (10:42)
      • Clean Claims (12:42)
      • Before You Begin to Enter EOBs (7:48)
      • Let’s Enter a Claim (13:59)
      • Coordination of Benefits (20:56) 
      • Bulk Payments(9:04)
      • EFT and ERA (15:22)
      • Participation in the Works (12:57)
      • Denials and How to Avoid Them (20:40)
      • Financial Conversations (16:40) 
    • Downgrades and Follow Ups
      • Downgrades (13:43)
      • Follow Up (18:08)
      • Conversations About Balances (32:57)
      • Clinical Dental Codes (40:00)