Welcome to our course on cultivating a positive dental office culture! In a dental practice, the entire team contributes to the overall culture, which plays a significant role in creating an environment that both the team members and patients genuinely enjoy. In this course, we will delve into the various factors that can contribute to a great office culture, as well as address aspects of patient interaction that every employee encounters in their position.
The culture of a dental office sets the tone for the entire practice. It encompasses the values, attitudes, and behaviors exhibited by the team members, which directly impact the experience patients have during their visits. While patients may not have the expertise to evaluate clinical skills, they can certainly gauge how they feel when they are in the office. This course recognizes the importance of cultivating a positive environment and focuses on the topics that contribute to an exceptional office culture.
Throughout this course, we will explore a wide range of factors that can make or break a dental office culture. We will cover topics such as effective communication, teamwork, patient-centered care, empathy, and professionalism. By addressing these crucial aspects, each team member will be empowered to create a welcoming and supportive environment for both colleagues and patients.
Course Instructor
Why Training Matters
Team Building
Creating Culture for Patient Experience
Leadership
Difficult Discussions & Drama
Speaking to Patients
Uncomfortable Conversations
