Welcome to our course on Recare, Reactivation & Closing the Back Door! It is a common challenge for dental offices to focus heavily on attracting new patients through the front door while overlooking the significant loss of patients through the back door. This course aims to address this issue by identifying and rectifying the underlying problems related to broken systems and poor customer service.
Dental offices often experience a higher rate of patient attrition than they gain through new patient acquisition. This can be attributed to two primary factors: broken systems and subpar customer service. In this course, we will shift our attention towards resolving these issues and implementing effective strategies to retain existing patients.
One of the key areas we will focus on is establishing robust systems to ensure proper appointment scheduling and patient follow-up. By streamlining these processes and diligently managing patient appointments, we can significantly reduce the likelihood of patients falling through the cracks. Additionally, we will explore effective reactivation techniques to win back patients who may have disengaged or lapsed in their dental care.