Welcome to our course on mastering telephone skills for exceptional patient experiences in dental offices!
The telephone serves as our lifeline to the outside world, and within a dental practice, it represents the crucial first impression for all new patients. In this course, we will highlight the immense significance of telephone interactions and provide you with the tools to excel in this essential aspect of patient care.
As a dental professional, your telephone skills play a pivotal role in shaping patients’ initial perceptions of the practice. The way you handle phone calls can greatly influence patients’ overall experience and their decision to seek treatment. This course will focus on honing your abilities to create positive and memorable experiences for patients right from the first interaction.
Throughout the course, we will delve into proven techniques and best practices that will empower you to excel on the phones. You will learn effective communication strategies, active listening techniques, and the art of conveying empathy and professionalism over the phone. By mastering these skills, you will leave a lasting impression on patients, instilling confidence in the practice and fostering a sense of trust and satisfaction.
This course track is worth 5 continuing education credits (CE) for licensed dental professionals. Preview the course outline below.