The Right Amount Of Communication
This document serves as a reminder to dental office employees about the crucial role effective communication plays in their work environment. By understanding the impact…
Document Category: Customer Service
Appropriate Dress and Behavior
The significance of employees’ image and professional dress in a dental office cannot be overstated as it directly influences the patient experience and conveys a…
Making Patients Comfortable – Role Playing Scenarios
The purpose of this document is to provide role play ideas for the dental team, allowing them to practice and engage in discussions focused on…
Never Leave Patients Alone – Tips
This document highlights the significance of prioritizing patient care over work tasks and emphasizes the importance of never leaving the patient unattended, promoting patient safety,…
Escorting a Patient from the Reception Area
This document provides recommendation on the proper techniques for greeting and escorting a patient from the reception area to the operatory in a dental office,…