Insurance Verbage for Out of NETWORK

  • Insurance Verbage for Out of NETWORK

    Posted by info99 on May 6, 2024 at 8:18 am

    Our office is only in network with Cigna. When a patient calls to schedule an appointment and ask questions about insurance what would be the reply regarding submitting their insurance for them?

    We do submit insurance for our patient to maximize their benefits.

    Also is there a training video on this subject?

    info99 replied 1 week, 6 days ago 2 Members · 2 Replies
  • 2 Replies
  • Missy Pollard

    Organizer
    May 6, 2024 at 8:51 am

    Great question! The RECEPETIONIST AND PHONE SKILLS COURSE has a lesson called “Answering Dental PPO Questions” – That discusses how to handle questions from patients. My best advice is to have a consistent message when handling insurance conversations – “We do everything we can to maximize your benefits. We are considered out of network with your insurance which means we can absolutely treat you in our office; the difference will be that you will pay when you are here, we will submit the insurance claim for you and the insurance company will reimburse you directly.” There are a lot of different ways to get this message across; As long as the entire team is consistent and confident in the delivery it should be a fairly simple conversation. If you have nay other questions or want to discuss this further feel free to email me at [email protected]! Have a great day!

  • info99

    Member
    May 7, 2024 at 9:05 am

    Thank You, Missy! We will take the course and give you feedback.

Log in to reply.