Mystery Call

  • Missy Pollard

    May 28, 2024 at 8:53 am

    Front Office Rocks provides training for these types of conversations. Watching the videos will provide verbal skills examples for answering patient questions and overcoming objections. Be cautious when creating scripts – They can often come across as inauthentic and can actually make those conversations with patients more difficult/confusing.

    • info99

      May 30, 2024 at 2:59 pm

      Yes! I totally understand about scripting. We use them as a guide for moving patients to scheduling their appointment and away from answering insurance questions that create roadblocks.

      Thank You for the feedback…. We have videos on training list.

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