Replies – Forums – Laura Nelson

Laura Nelson

Member

September 14, 2023 at 4:16 pm in reply to: How to find out if you accept insurance of an Emergency patient

Thanks for the question.

When speaking to patients about dental insurance, it’s important to establish a positive and welcoming tone from the beginning of the conversation. You can start the call by acknowledging their interest in dental care and expressing your enthusiasm to assist them. Building rapport and understanding their needs should be your initial focus, allowing you to gather more information about why they are calling.

Once you have established a connection, you can then address their questions about insurance. By approaching it this way, you create an opportunity to explain how insurance works for your practice in a clear and concise manner. This approach ensures that the patient feels valued and understood, while also providing them with the necessary information about insurance coverage. Remember, the goal is to balance the importance of addressing insurance inquiries while also building a strong rapport with the patient.

Laura Nelson

Member

August 2, 2023 at 12:14 pm in reply to: What do you like most about your job?

We are first and last impression of every patient experience

Laura Nelson

Member

August 2, 2023 at 12:13 pm in reply to: Countdown to AADOM 2023!

I can’t wait to see you all there! Are you coming to either of my sessions?

Laura Nelson

Member

July 21, 2023 at 1:16 pm in reply to: July Webinar Replay – It’s July – Let’s Start Discussing End-of-the-Year Now!

Love this. Great content

Laura Nelson

Member

June 1, 2023 at 8:16 pm in reply to: New Patient Video

Which specific video are you looking for? It would be best to have them associate watch a bunch a videos before they start. Let us know if you need help as to which ones we recommend.