Forum Replies Created

  • Laura Nelson

    Member
    September 14, 2023 at 4:16 pm in reply to: How to find out if you accept insurance of an Emergency patient

    Thanks for the question.

    When speaking to patients about dental insurance, it’s important to establish a positive and welcoming tone from the beginning of the conversation. You can start the call by acknowledging their interest in dental care and expressing your enthusiasm to assist them. Building rapport and understanding their needs should be your initial focus, allowing you to gather more information about why they are calling.

    Once you have established a connection, you can then address their questions about insurance. By approaching it this way, you create an opportunity to explain how insurance works for your practice in a clear and concise manner. This approach ensures that the patient feels valued and understood, while also providing them with the necessary information about insurance coverage. Remember, the goal is to balance the importance of addressing insurance inquiries while also building a strong rapport with the patient.

  • Laura Nelson

    Member
    August 2, 2023 at 12:14 pm in reply to: What do you like most about your job?

    We are first and last impression of every patient experience

  • Laura Nelson

    Member
    August 2, 2023 at 12:13 pm in reply to: Countdown to AADOM 2023!

    I can’t wait to see you all there! Are you coming to either of my sessions?

  • Love this. Great content

  • Laura Nelson

    Member
    June 1, 2023 at 8:16 pm in reply to: New Patient Video

    Which specific video are you looking for? It would be best to have them associate watch a bunch a videos before they start. Let us know if you need help as to which ones we recommend.

  • Laura Nelson

    Member
    September 13, 2023 at 4:12 pm in reply to: Question about one of the question in Front Desk Training Course

    Thanks for bringing to our attention. My initial thought when I read this was there are MANY times we feel like swearing though don’t we. 🤣.

    • This reply was modified 10 months, 1 week ago by  Laura Nelson.
  • Laura Nelson

    Member
    August 22, 2023 at 2:00 am in reply to: Welcome to the Group

    Like twin cities? I’m originally from Michigan so not too far considering I live in So Cal now

  • Laura Nelson

    Member
    August 22, 2023 at 1:59 am in reply to: Welcome to the Group

    Love NY

  • Laura Nelson

    Member
    August 2, 2023 at 12:38 pm in reply to: Countdown to AADOM 2023!

    Yeah!